7 Ways to Train your Customer Service Representative and Save Your Brand – Part 1

COMPLAINTS ARE GOLD - IF YOU KNOW HOW TO MINE THEM

[caption id="attachment_2161" align="alignleft" width="300"] Complaints are Gold[/caption] Customer service trumps marketing when it comes to brand building. Your brand’s reputation is on the line when unhappy customers contact you. In their minds, the way your customer service people treat them will be the real test of...

5 Elements of House Brands

SANTA’S NORTH POLE FROZEN PEAS - NAUGHTY OR NICE?

Whether they are called own brands, control brands, custom brands, or house brands, retailers are increasing the shelf space devoted to their own labels. These control brands, or private labels, have both advantages and disadvantages for retailers, suppliers, producers, and consumers. They are born out of...

4 Pillars of Brand Promise

IT’S NOT WHAT YOU SAY; IT’S WHAT YOU DO – AND DON’T DO

A friend who is a Fortune 500 exec asked us recently, “What really makes a brand?” We knew he was an experienced and knowledgeable guy, and we owed him a thoughtful reply. What initially came to mind were all the elements that affect a brand: its...

Brand Story: Barefoot Wine

HOW HARDSHIP, HUSTLE, AND HEART BUILT A BEST SELLER

Be 2 Steps Ahead of the Others On Tuesday, October 16, 2012, we will do something entirely out-of-the-box for the book industry, as far as we know. We will offer a limited number of advance eBooks 90 days before the official release of the paperback, The...