7 Responsibilities That Distinguish a Brand From a Product
YOU ARE YOUR PRODUCT!
The terms “brand” and “product” are often used interchangeably. This is especially true in the supply and distribution chain where branded products are moved along until they finally get to the consumers, usually on a retail store shelf. You will often hear consumer brand builders say...
The Catholic Brand of Ecology
THE POPE WITH HOPE
Pope Francis made headlines with his encyclical on the climate last week. It’s official! This is the first time a major religion took a public position on climate change, its causes, and what we can do about it. The Catholic religion is the largest religion with...
Powerwall, The New Household Word
ZAP YOUR ENERGY BILL
One of our favorite brands is Tesla Motors. We like it because it has many ingredients of a great brand. The name is only two syllables making it easy to pronounce and remember. The name has historical significance and product relevance. The name Tesla was taken...
At the Customer Experience Level Your Sales and Consumer Care People Know More than Your Marketing and Production People
STAY INFORMED AND STAY RELEVENT
Your marketing people have done a fine job of creating a marketing plan, strategy, and package. They’ve considered the market, the competition and the delivery systems. They have honed the message, dialed in the positioning, and developed the compelling logo, catchphrase, and merchandising materials. But like...
The 3 Critical Relationships that Determine the Customer Experience
DOES MY BRAND LOVE ME BACK?
Today there is a lot of focus on the customer experience. How do your customers feel about their experience with your product? Are they satisfied, confident, and pleasantly surprised? Or are they frustrated, confused, and disenchanted? What are the main elements that determine your customers’ experience?...
Chewy.com Uses Customer Service to Distinguish Its Brand
FEED THE KITTY!
We love to write about companies that are emulating what we call “The Barefoot Spirit.” These are the principles we convey in our Keynote addresses. These are the principles we used to found and build Barefoot, the world’s largest wine brand. Such a company is Chewy.com....
